Legal
Privacy Policy
How we handle the information you share with us.
Draft – requires client review before launch. This page is a starting template. It is not legal advice and should be reviewed by the business owner and, where appropriate, a solicitor before the website goes live.
Last updated: [To confirm: publication date]
Who we are
This website is operated by Local Firewood (“we”, “us”), a firewood supplier serving Cork, Kerry, Limerick and Tipperary, Ireland. For data protection purposes we are the data controller for the personal information described in this policy. You can contact us by phone or WhatsApp on 083 165 3643.
Registered business name and address: [To confirm: legal entity name and business address]
Information we collect
When you contact us by WhatsApp or phone, we receive:
- your name and phone number;
- your delivery location, if you give it to us;
- details of the firewood, quantity and log size you are interested in;
- anything you include in your message.
How we use your information
We use the information you provide only to:
- respond to your enquiry and provide a quote;
- confirm and arrange your order and delivery;
- keep a record of our correspondence with you.
We do not sell your personal information and we do not use it for marketing without your permission.
Legal basis
We process your information on the basis of your consent when you contact us, and where necessary to take steps at your request before entering into a contract (for example, preparing a quote or arranging an order).
Service providers
We use a small number of trusted service providers to run this website:
- Website hosting – our hosting provider processes technical information such as IP addresses in server logs to deliver and secure the website. [To confirm: hosting provider, e.g. Vercel Inc.]
- WhatsApp – enquiries sent by WhatsApp are handled through WhatsApp, a service provided by Meta.
Some of these providers may process data outside the European Economic Area. Where they do, they rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
Cookies and tracking
This website does not use advertising or analytics cookies and does not use tracking scripts.
How long we keep your information
We keep enquiry and order correspondence only for as long as needed to deal with your enquiry or order and to meet any legal or accounting obligations. [To confirm: retention period, e.g. 24 months]
Your rights
Under the GDPR you have the right to:
- access the personal information we hold about you;
- ask us to correct or delete your information;
- object to or restrict how we use your information;
- withdraw your consent at any time;
- request a copy of your information in a portable format.
To exercise any of these rights, contact us by phone or WhatsApp on 083 165 3643. You also have the right to lodge a complaint with the Data Protection Commission in Ireland (www.dataprotection.ie).
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page. See also our Terms & Conditions.